Shropshire Council

Newsflash: Temporary disruption to payments system

The payments system is undergoing essential maintenance and there may be some disruption to availability between 17 and 27 August. The system will only be unavailable for a maximum of one hour in any one day. Apologies for any inconvenience this may … | Read more

Don't show me this again

Your account online

Using our new Citizen Access portal you can check the council tax band or rateable value of properties within our local authority area. This isn't a registration site, all you need is some information that will be displayed on your bill.

Using your account number and the online key supplied on your latest bill or recovery notice you can:

  • View your business rates or council tax account details
  • Apply to pay your council tax by direct debit or change your bank details
  • Apply for or cancel a single person's discount
  • Let us know you're moving home (Please note that we can only accept notifications up to 14 days in advance)

Keep visiting the site for more options that will be introduced over the coming weeks. Please note, this may not work properly for those using assistive technologies, such as screen readers.

This system will be unavailable between 7pm to 8pm each evening due to essential maintenance.

Why not take a look around now? Just click on the green button. Don't forget, you'll need your bill to access your information.

Go to Citizen Access »

 Looking to make a payment?

The Citizen Access portal can't be used to make payments to the council. To make a payment for council tax, business rates or housing benefit please visit our online payment pages.

Go to the payment pages »