Shropshire Council

Newsflash: Temporary disruption to payments system

The payments system is undergoing essential maintenance and there may be some disruption to availability between 17 and 27 August. The system will only be unavailable for a maximum of one hour in any one day. Apologies for any inconvenience this may … | Read more

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Tenant responsibilities

A tenancy agreement gives tenants both right and responsibilities.

Everyone living in rented accommodation has the right to a warm and secure home which is in good repair and free from health and safety hazards. Landlords are required by law to ensure their property meets the legal standard, the Housing Health and Safety Rating System (HHSRS).

Equally, you have a responsibility as a tenant to take care of the property, ensure your rent and bills are paid on time and that its internal decoration, fixtures and fittings are looked after. You're also responsible for keeping the property properly heated and ventilated to prevent burst pipes in the winter, and to avoid condensation and dampness. Minor maintenance such as checking your fire alarms work and replacing light bulbs are also a tenant’s job.

As a tenant you should report any repairs or problems to your landlord or letting agent without delay, and allow them a reasonable opportunity to resolve them.

You can find more information about your landlord’s responsibilities from our landlord responsibilities page, and the Shelter and websites.

We can potentially take action against landlords who are not fulfilling their responsibilities. However, we always ask that you attempt to resolve the issues yourself first. Unless you can prove that you've first attempted to resolve the issues by contacting your landlord first, we won’t be able to take any further action.