Shropshire Council

Future delivery of Albrighton library service and Customer Service Point

  • Period: 23 October 2015 - 04 December 2015
  • Status: Closed
  • Audiences: Everyone
  • Topics: Commissioning, Customer services, Community and living, Leisure and culture, Big Conversation
  • Type: Public

Consultation on the future delivery of the Albrighton library service and Customer Service Point

This consultation outlines proposals around moving the future delivery of the library service and customer service point from us to Albrighton Parish Council.  

Introduction – what is this consultation about?

We are working with partners to re-design face-to-face customer-focused services, and to create places where residents can easily access services and get information and advice that both helps them and enables them to help others within their community. This approach will help us to create and maintain resilient communities at a time of reducing public service budgets and increasing pressure on services due to the changing demographics of the county.

Important elements of the resilient communities approach are the creation and development of community hubs, places where the health and well-being of individuals and communities will be supported by the provision of advice, information and signposting at an early stage.

Our vision is that traditional face-to-face services will be delivered by town and parish councils or community enterprises that are active within those communities. Town and Parish Councils are the first tier of local government. They provide communities with a democratic voice and a structure for taking community action. A community enterprise is the same as a social enterprise, i.e. an organisation trading for social purpose with any profits reinvested rather than going to shareholders and provides benefits to a particular local neighbourhood or community and is an organisation run for the community. These enterprises are best placed to utilise their links into communities and therefore maximise every contact that is made with them. 

Our approach is also linked to making savings, and to working to ensure that we find ways to continue to deliver high quality services that provide positive outcomes for individuals and communities, but at a lower cost.

Over the last year together with Albrighton Parish Council we've been discussing and developing opportunities for new ways of delivering and improving services in Albrighton on the management of the library service and customer service point and the re-location of the parish council offices.

Proposals

Option 1

Shropshire Council will transfer the day to day running of Albrighton Library and Customer Service Point to Albrighton Parish Council, who will provide the same range of library and Customer Service Point services currently available under a renewable 3 year Service Level Agreement. The library and Customer Service Point will remain in its existing location at Station Road, Albrighton.  Opening hours would be reduced from the current 23.5 to 21.5.  This decision is based on evidence that not enough people are using the library between 5pm and 7pm on Fridays to justify keeping it open.

Some alterations to the Albrighton Library building will be made to create office space for Albrighton Parish Council, providing the opportunity for Albrighton Parish Council to become more visible and thereby more accessible to the public.  This will provide the opportunity to refurbish the library with movable shelving and to create a more modern flexible space.

Support for the customer service provision would be improved to align with the full library opening hours. The Customer Service function for Shropshire Council and Albrighton Parish Council will become more integrated and seamless for the public while still maintaining sufficient space for library services. 

This approach will provide the best chance for the development of the library and associated information and advice services to reflect local community circumstances and for the library services to be retained and sustained into the future.

It is important for consultees to understand that the individual elements within this proposal are interdependent and whilst comments can be made on the different elements they must be considered as one when consultees state whether they agree with the proposal or not.

Anticipated savings to Shropshire Council from these proposals - £7,950 pa

Anticipated savings to Albrighton Parish Council from these proposals – approximately £930 pa

Option 2

Albrighton Library will continue to be run by Shropshire Council’s library service with the hours that the library is staffed reduced from the current 23.5 hours per week to 16 hours per week.

However, as with option 1 support for local residents to access Shropshire Council services will be provided via a freephone facility and a dedicated public computer but for fewer hours. The library staff will be on hand for anyone who needs help.

There will be no internal changes to the building and Albrighton Parish council office would remain in its current location.

Within this option there is a recognition that further financial pressure may come on the library and the on-going review of provision will be necessary.

Anticipated savings to Shropshire Council from these proposals - £7,950 pa

Anticipated savings to Albrighton Parish Council from these proposals - Nil

Next steps

We are now seeking responses to these proposals. No formal decision has yet been made and there is an opportunity for alternative proposals to be made. The information we receive through the consultation will be used to inform any decision made on the future delivery of the library service.

When considering these proposals it will be helpful to bear in mind our vision for community hubs and the role of libraries in the future, and also what the Council’s statutory duties to deliver libraries are.

A set of Frequently Asked Questions is available at the bottom of this page.

The potential impact of the preferred proposal on users of these services and assets, particularly those who might be impacted more by any change, is assessed through the completion of an Equality and Social Inclusion Impact Assessment.

To take part, please read through the proposals first, and then complete our short survey, available by clicking on the "How to get involved" tab at the top of this page.

The results of the consultation will be collated, analysed and considered by us and used to inform any decision making on the future delivery of the library and other services in Albrighton.

Background to existing services in Albrighton

Albrighton Parish Council

Albrighton Parish Council is currently located at The Red House, Albrighton, WV7 3LU within rented accommodation.

The parish council is the first tier of local government for the area. It provides the community with a democratic voice and a structure for taking community action.  Its activities fall into three main categories to meet local needs; representing the local community, delivering services to meet local needs, and improving quality of life and community well-being.  These existing powers were recently strengthened by powers contained in the Localism Act 2011.

Albrighton Library

Albrighton Library is located at Station Road, Station, Albrighton, WV7 3QH and is owned and managed by Shropshire Council.  The library offers the following services:

  • Free membership for all
  • The lending of adult books, audio books and DVDs
  • A children’s library area and range of books for children
  • A collection of books for teenagers
  • A selection of books in large print
  • Regular exchange of books with other libraries
  • Request service - obtaining books from other libraries requested by customers
  • Free access to public computers for library members
  • Trained staff to issue and return books, answer enquiries, help people to choose books and use computers
  • Online services on the library website for use 24/7
  • Regular events such as story-times, rhyme-times, class visits from local schools, reading groups, author talks.
  • Space for meetings of community groups, reading events, children’s story-times and activities and class visits from local schools
  • Information and advice about other local services and  community groups

The present library opening hours are:

  • Monday 2pm to 5pm                         
  • Tuesday 10am to 1pm, 2pm to 5pm
  • Wednesday 2pm - 5pm
  • Friday 10am to 1pm, 2pm to 7pm     
  • Saturday 9.30am to 1pm

Total = 23.5 hours per week

In common with other libraries across the county and beyond library usage has been declining:

 

Visits 

Active
borrowers

Loans

Computer
use / hours

2010/11      29,758       1,378 36,938       1,415
2011/12 27,435 1,352 33,858 1,405
2012/13 25,921 1,245 31,666 967
2013/14 23,459 1,137 28,308 1,442
2014/15 20,357 1,066 25,824 1,261

Disabled car parking is available on site and there is also free public parking nearby.

The direct running cost for Shropshire Council of managing the library is £27,800 per annum.

Albrighton Customer Service Point

The Customer Service Point is located within the library at Station Road. The Customer Service Point provides signposting to a range of services including:

  • Council and public information and services
  • Community information to help with your everyday queries on health and care, money, leisure activities, what's on and much more
  • Specialist advice sessions
  • Free online access to information and services
  • Free phone access to Council services

The Customer Service Point opening hours are the same as the Library.

Usage figures have been declining in recent years:

 

Annually   Weekly  
2010/11     1056 20
2011/12 943 18
2012/13 1204 24
2013/14 1008 20
2014/15 596 11

Documents

Having read all the information we've provided, please click on the green button below to access our short survey to let us know about your preferences relating to the options discussed.

Access the survey »

Data protection

Information collected in our surveys will only be used by us (Shropshire Council) to inform the immediate and future provision of our services. The information you provide will be kept confidential in accordance with our Privacy Policy. It will not be shared outside of Shropshire Council. Information collected via our online surveys (hosted on the Surveymonkey website) will be stored on SurveyMonkey’s servers in the United States of America and SurveyMonkey gives an undertaking never to disclose the survey questions or your responses to others without permission.