If your recycling, rubbish or garden waste is not collected as expected you must report your missed collection to us within two working days by calling 0345 678 9007.
Before you report a missed collection please wait until 5pm (because the collection crews may still be out working). Also check:
- that your containers were out on the right day.
- that your containers were out by 7am
- that your containers were out in the correct place
- that your lid was closed and no extra waste was next to your bin
- that the correct waste was in the containers
We will investigate the incident and if your collection has genuinely been missed we will come back and collect it within two working days.