Feedback - your opinion matters
You can provide feedback about the local offer tool, features, information pages and wider purposes in two ways:
- Email firstname.lastname@example.org titling your email 'Feedback'
- Meet us at events and groups held throughout the county to talk face to face with a local offer representative. We endeavour to act on key points, recurring themes or crucial individual comments found within the feedback we receive in formulating future policy
We'll promote and hold regular opportunities for parent carers, children, young people, professionals, and service providers where there will be a chance for you to speak with a representative of the local offer, and to address your thoughts directly to the team. The Local Offer team value your comments, and try our best to respond to all feedback where appropriate. To register your interest in attending any of our face to face feedback sessions please email email@example.com
We'll regularly publish comments we've received, our responses to those comments, and actions taken as a result. Feedback received to date has shaped the way the local offer has been developed, and has provided us with crucial information that has directly influenced the approach we've taken to create our local offer.
Commenting about local offer services
The purpose of comments is to help other parents make informed decisions about which services they may choose to use, so think about what would be useful for them to know. You can email your experiences and comments to the Local Offer team, and we'll compile these quarterly and publish them here.
The local offer is not the place to vent your anger. If you're having problems with a service we recommend you speak to that service directly to try and resolve the situation. Alternatively, you can phone our Information Advice and Support Service on 01743 280019 for further support.
Your comment should be factually correct and not make reference to any named individuals, unless it's necessary to do so, in which case you should seek their permission first. If you're commenting on an event or activity you may find the following format useful:
- What I liked
- What I didn’t like
- What I'd need in the future
Please include a date and/or location so the service provider can be clear as to which event/activity you're commenting on. All comments are seen by the Local Offer team and forwarded to the service as a courtesy. Services aren't required to reply to your comment but some may choose to do so, which we encourage.
If the service does reply please note that a further comment from you regarding the same issue won't be published by the Local Offer team. In some instances the service provider may contact you directly. If they choose to do this, we won't issue contact details without your consent.
Please note that all comments are subject to moderation. If they include inappropriate language they will be removed from the site.