Shropshire Council

Newsflash: There are ongoing problems following a burst water main in Telford yesterday.

For more information, including any related school closures, please visit our newsroom. | Read more

Don't show me this again

FAQs

I have bees at my property, can you help?

No, we are unable to treat any type of bee.  We do not treat bees as they are not a pest.  Although they may be closely related to the wasp, bees aren’t aggressive and won’t sting a human unless provoked, and they are also one of the world’s most important pollinators.  Without bees, a third of the food we eat worldwide wouldn’t grow.

Will the pest control officer arrive at my property in a big van marked 'Pest Control'?

No. Our pest control officers use commercial vans, but they're not identified as being from the Pest Control service.

I have bats in my loft. Can I book an appointment?

Unfortunately not. Bats are a protected species and can't be harmed. For further information and assistance, please contact the Batline on 0845 130 0228 or the Shropshire Bat Group.

I have flies in my roof space. Can you help?

Yes, if they are cluster flies and we can gain access to your loft space. We only treat for cluster flies between 1 December and 28 February as this is when the tree leaves have fallen, so the flies will have migrated into houses and the bats are in hibernation (as mentioned, bats are a protected species so we cannot treat cluster flies if treatment would put them at risk of harm).

Can I book an appointment for badgers?

Unfortunately not. Badgers are a protected species. Please contact the Shropshire Badger Group for further information and assistance.

Are the insecticides you use dangerous?

Yes - advice will be left with you about the poison used. If taken internally, follow the guidance given on the sheet and seek medical advice immediately. Please keep the advice sheet that the pest control officer will leave you. If you suspect an accidental poisoning please go to the nearest hospital ‘accident and emergency’ department, taking the advice sheet with you. All the materials we use are the safest available but it would still be wise to go to the hospital.

What happens when the Pest Control service is called out?

Our pest control officers are fully trained and qualified, and will carry out treatment in a professional manner. In many cases, treatment may only take a few minutes and involve the application of industrial insecticide/pesticides, which take effect gradually. Other infestations may take longer to eradicate and need several visits. The officer will tell you what has been done.