Shropshire Council

Newsflash: There are ongoing problems following a burst water main in Telford yesterday.

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Corporate complaints

If you're unhappy about a council service that doesn't have its own complaint procedure, you can tell us about it now.

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The corporate complaints procedure covers all aspects of complaints (apart from those relating to Children and Young People’s and Adult Social Care), where a service has failed to meet the standards or level of service promised to you.

The corporate complaints procedure cannot be used to revoke a decision we make about a legislative responsibility, for example a fixed penalty notice or planning permission. These issues should be pursued via the relevant appeals process.

Further information is attached to this page.