Shropshire Council

Performance

In this section you can find out how our services are performing. We're working to improve the services for the people living, working, learning in and visiting Shropshire. Performance management helps us to track the progress we're making in our key outcomes and priorities, and to demonstrate that we're delivering services efficiently and effectively.

Performance portal

Our online performance portal reports performance within the council. For each performance measure the very latest figure will be given, and you can see recent trends on a graph. You'll just need to select the outcome you're interested in to find out more about the measures under that heading, and then click on the bar chart symbols for each measure - this will give you the latest information for that measure.

Corporate plan

In Shropshire we base the performance management framework around our corporate plan. The corporate plan has three high-level outcomes which provide the focus of the work of the council, and underpin what we're trying to achieve over the coming years:

  • Healthy people
  • Resilient communities
  • Prosperous economy

Beneath each of these outcomes are performance measures used to understand whether we're making progress in delivering what we aim to do. These outcomes also run through all of the plans of the council, from this corporate level through to plans for teams, and the goals and targets of each member of staff.

Cabinet

Performance is reported to cabinet every quarter based on data for three months:

  • Quarter 1 April, May, June
  • Quarter 2 July, August, September
  • Quarter 3 October, November, December
  • Quarter 4 January, February, March

Cabinet reviews the performance via the portal, and the report to cabinet highlights performance exceptions. The last four reports to cabinet are as follows:

Scrutiny

The Performance Management Scrutiny Committee also receives a quarterly performance report. This report is a more detailed review of the current performance allowing the committee to review and challenge the performance.

The last four scrutiny reports are as follows: