Shropshire Council

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Contact us

By email

benefits@shropshire.gov.uk

By post

Revenues and Benefits
PO Box 4749
Shrewsbury
SY1 9GH 

When contacting us in writing or by email please remember to include your name, address and reference number if you know it. 

By phone

Telephone lines are open weekdays as follows:

Monday - 8:45am to 5pm
Tuesday - 1pm to 5pm
Wednesday - 1pm to 5pm
Thursday - 8:45am to 5pm
Friday - 1pm to 5pm

You can call the Benefits Team on 0345 678 9001 to speak to us or request a claim form.

  • Select option 1 to make a payment
  • Select option 2 for overpayments
  • Select option 3 for the Benefits Service

Please note: at times we experience a high volume of calls, when your call will be held in a queue and answered as quickly as possible.

Occasionally it may become necessary for our telephone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.

In person

If you wish to hand in paperwork or pick up a form you can call into one of our customer service points as detailed below. 

Staff in our customer service points will not be able to deal with your benefit queries, and cannot offer appointments.