Shropshire Council

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Advice for consumers

Consumer advice and information in Shropshire is provided by the Citizens Advice consumer service.

Visit the Citizens Advice website »

This service works in partnership with us in offering clear, practical, first-level advice and information on a wide range of consumer issues.

More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services in accordance with an agreed protocol.

Visit the Advice Guide webpage or call the Citizens Advice consumer helpline on 03454 04 05 06. The number for Welsh speakers is 03454 04 05 05. 

Calls to these numbers are charged at your local rate.

The helplines are open Monday to Friday 9am to 5pm.

You can also submit a request for advice to The Citizens Advice consumer service through the online form on their website.