Shropshire Council

Newsflash: Temporary disruption to payments system

The payments system is undergoing essential maintenance and there may be some disruption to availability between 17 and 27 August. The system will only be unavailable for a maximum of one hour in any one day. Apologies for any inconvenience this may … | Read more

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Customer feedback

Shropshire Council values all forms of feedback and we use the information from compliments, comments and complaints to inform our service development and improvement. Please complete the form as fully as possible to help us better understand the issues you wish to raise.

Any anonymous feedback will be passed onto the relevant service area for them to note and deal with accordingly.

If you wish to make a formal complaint, you will need to provide your contact details in order for the complaint to be progressed via the relevant complaints procedure. An anonymous complaint will be logged as a comment and passed onto the relevant service area for them to note.

Data Protection

Shropshire Council will use the data you provide for the purpose of processing your complaint, compliment or comment. Your personal details will be retained in line with our complaints procedures and our data retention periods. Your personal information will only be shared with other parties with your permission and will not be used for any other purpose.

Acknowledgment

Although we record comments and compliments we do not always acknowledge them. However, we do aim to acknowledge statutory complaints (those relating to social care services and support) within 3 working days and corporate complaints (other Council services) within 5 working days. When we acknowledge complaints we will confirm the procedure under which your complaint will be investigated, the timescale you can expect your complaint to be investigated within and, if possible, we will provide the name and role of the investigating officer.




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About them

Unless you have power of attorney, we will need to obtain consent from the person you are making a complaint on behalf of before we can formally investigate.

Please provide name of the person you are representing








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